Our Work

My Pension ID: Revolutionising Pension Verification.

We partnered with myPensionID to modernise pension verification, improving security, efficiency, and the user experience for pension holders.

My Pension ID

Client

Finance

Sector

Mobile App

Product

2024

Year

mypensionID App screens on a blue background

IDENTIFYING THE PROBLEM

Simplifying Pension Verification.

myPensionID (myPID) helps pension holders securely manage and verify their pensions and helps providers keep member data up to date. With over 107 countries activated and more than 100 pension providers served, myPID offers a secure digital solution that removes the need for physical document certification, using biometric technology for rapid identity verification.

Despite its existing functionality, myPID’s original application needed redevelopment to improve the user experience, bring in modern verification technology, and resolve UX problems. Users frequently reported difficulties with the selfie verification process, and frequently reported needing to uninstall and reinstall the app to keep it working. myPID wanted a streamlined, intuitive application to serve its users better.

Two elderly people looking at a mobile phone

multiple phones showing the mypensionID app

a person using the MypensionID app on an iphone

£37 BnUnclaimed pensions in the UK

1988Established since

107Countries

CRAFTING THE SOLUTION

Seamless Digital Pension Verification.

We fully redeveloped myPensionID’s mobile app, improving usability and adding advanced ID verification. Our Phase 1 focus was delivering an MVP that streamlined registration and verification. We integrated IDVerse’s OCR solution so users can upload identification documents. Biometric selfie verification was added for security and authentication. Built in Flutter, the app runs on iOS and Android.

To enhance security and keep pension records accurate, we implemented a proactive alert system. Users receive periodic notifications prompting them to verify pensions flagged by myPID, so their linked pensions stay accurate over time.

A major feature of Phase 1 is the re-authentication mechanism, which protects users when they update personal or pension details. When changes require verification, the system prompts users to retake a selfie to confirm the update is legitimate. This process, managed by IDVerse, adds a layer of protection without adding friction for users.

CRAFTING THE SOLUTION

Seamless Digital Pension Verification.

FEATURES

myPensionID Features.

Digital scanning of personal IDs, including passports and driver’s licences.
IDVerse OCR integration for automated data extraction.
Auto-population of user details, reducing manual input errors.
User-friendly help signposting for a smoother authentication experience.
Integration with Target Professional Services’ backend solution.
‘Remember Me’ functionality for easier reauthentication.
Built using Flutter for an efficient and scalable cross-platform experience.

MYPENSION ID

From the Design Team.

Since myPensionID already had an established brand identity, our focus was on enhancing their existing branding, refining their colour palette and typography, and introducing new UI elements to modernise the app’s look and feel. The primary goal was to ensure a clear and intuitive user experience, particularly considering the diverse age range of users.

By refining the UX/UI and prioritising accessibility, we delivered a user-friendly, visually appealing app that streamlines pension verification.

— Jake Charlton, Product Designer

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